Every shirt, calendar, hat, and similar item is printed for you after you order. We don’t keep a stack of finished goods on a shelf. That’s why we can’t take things back the way a regular shop can.
What we can’t take back
We don’t accept returns or exchanges for a change of mind, a wrong size, or a wrong colour, because each item is made to order.
Please check the size chart on the product page before you pay.
Screen colours can look a little different in print. That on its own is not a misprint.
What we will make right
If the item is damaged, defective, misprinted, or the wrong product, we will send you a replacement at no charge. If a replacement isn’t possible, or you would rather have your money back, we will refund you.
That includes:
- The item arrived damaged, or with a manufacturing fault (a hole, a stain, a warped print, an ink problem).
- The design was misprinted: wrong placement, wrong colours, or the wrong design.
- You received the wrong item.
- Part of the order was missing.
- The parcel was lost in transit and didn’t arrive.
You don’t need to mail a faulty item back to us.
How to tell us
Email info@wellwondigital.com within 30 days of the delivery date. If the parcel never arrives, email us within 30 days of the estimated delivery date.
Please include:
- Your order number.
- A short description of the problem.
- A clear photo of the item. Show the problem and enough of the design that we can tell which product it is. A short video is fine if more than one item is affected.
What happens next
We’ll read your note and reply by email. If we approve a replacement, we send a new one at no extra charge for the item or the replacement shipping.
If we refund you, the money goes back to the original payment method. How long it takes to show up depends on your card issuer or payment provider.
Wrong address
If the address on the order was wrong, we can ask for the parcel to be sent again, but you pay the new shipping cost.
If a carrier returns a parcel because it couldn’t be delivered, email us. We can arrange another shipment. A new shipping charge applies if the address was wrong or the parcel wasn’t claimed.
Cancelling or changing an order
Email us as soon as you spot a mistake. We can cancel the order for a full refund only before printing starts. Once printing has started, we can’t stop it, and we can’t change the size, colour, or design.
If the parcel hasn’t shipped, we will try to update the delivery address. We can’t promise that, because the printer may already have the label.
This shop is operated by Beancraft Inc., Edmonton, Alberta.
